The material of the walking surface is made up of crushed ice and snow, and this creates a walking surface much like the condition of a sandy or gravelly beach where some places are compact and others are several inches thick of ice/snow. Weather conditions affect the walking surface, and our crews work hard to ensure walking surfaces are not slippery.

Guests will want to carefully consider the best way to experience Ice Castles. The bumpy, uneven surface could cause pain if an individual has a sensitivity to a bumpy ride, and pushing wheeled means of transport through the walking surface is extremely difficult and takes a lot of effort.

Ice Castles allows all guests that are able to safely navigate inside Ice Castles. We recommend that one member of the party inspect the ground conditions inside Ice Castles before entering with the ADA guest. Our policy is that all guests with at least one member of their party in a wheelchair may be offered a refund, or if they want to attempt exploring Ice Castles, they must do so at their own risk. Sleds may be used instead of a wheelchair and may be easier to use within Ice Castles. Sleds are not provided by Ice Castles. All guests wishing to use a sled must bring one that is suitable for the age and weight of the ADA member in their party. If using a sled, the wheelchair or ADA guest must be transferred in and out of the ice sled and pulled around inside Ice Castles by members of the guest’s party and not by Ice Castles employees. We recommend a minimum of two people to assist with the transfer.

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