Yes! But all exchanges are subject to ticket availability and there is a $10 per order ticket exchange fee. You can do this yourself by logging into your MyTicket account.

TICKET TRANSFER TERMS & CONDITIONS: IMPORTANT INFORMATION, PLEASE READ!

Ticket transfers are not guaranteed and are subject to availability.

  • As per our Terms of Service, all ticket sales are non-refundable and your ticket is only good for the date/time indicated on your purchase. 
  • If your original event date has passed, you will not be able to process an exchange via your MyTicket account and will need to contact us at info@icecastles.com
  • Some days and time slots sell quicker than others. If a time slot is sold out if will not appear as available on the events calendar.
  • Tickets can only be transferred to a day & time equaling the same or lesser value as your original purchase.
  • If you purchased a discounted (presale) ticket or are trying to exchange to a more expensive day/weekend you will need to contact our support team at info@icecastles.com
  • All transfer requests must be made at least 24 hours before the day of your event takes place to guarantee a successful exchange. 
  • If you don't receive confirmation your request was approved, please show up on the date and time as shown on your original ticket.
Did this answer your question?