1. Go to our website www.icecastles.com.
  2. From our Home Page select which location of the deal you purchased.
  3. On the Location Page, you will find a section entitled “Buy Tickets”.
  4. Click on the date you want to visit (only dates highlighted in blue are available) then a drop down menu will appear below the calendar showing available time slots. (The time slots are organized as arrival times. If you select a 4pm – 4:30pm time slot, you need to arrive between 4pm and 4:30 or your could forfeit your ticket. You may stay in Ice Castles as long as you’d like.)
  5. Select the arrival time from this dropdown menu.
  6. Click the “Get Tickets” button.
  7. Select the number of tickets you want.
  8. Click “Get Tickets” again.
  9. This will bring you to a new page. Select the delivery option. “Print at Home” will email a PDF to your email and “Mobile” will send the tickets as a text message. The fastest way for us to scan your ticket upon your arrival is to have the PDF or text showing on your phone.
  10. In the “Have a Coupon” section, enter the code that you received from Groupon or KSL. Click “Apply Coupon.” As long as you entered the code correctly, the code will be applied to 1, 2, or 4 tickets taking the price of those tickets to $0. If you are having trouble with this step, please check the code. Nine out of ten messages we receive about Groupon codes are because the code was simply entered incorrectly. It is common to confuse the letter O with the number 0.
  11. Click “Checkout”.
  12. If your Groupon was for 2 tickets and you are buying 3, you’ll need to pay for the 1 additional ticket in this step to complete the process.
  13. When you arrive, just have the bar code or the QR code that is on the tickets showing on your phone or printed on paper and you’ll be good to go!

If your Groupon is expired the code is no longer valid to reserve a ticket, but the value of the Groupon never expires. Send us a copy of your Groupon to info@icecastles.com so that we can verify it, and we will create a coupon for the dollar amount of the Groupon.

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