If Ice Castles are open, all ticket sales are final. As stated when purchasing the tickets, we do not issue refunds for any reason other than us having to be closed due to weather dependency.
If Ice Castles have to close for any reason, including weather, we will process a full refund of your ticket. These refunds can take up to 7-10 business days after they have been processed to reflect on your statement.
We can exchange your tickets for a different date and/or time. More info on how to exchange tickets can be found here.