If you purchased our pre-sale offer, please read the information below on how the presale process works:

  • What you purchased is a presale coupon that will need to be redeemed for an upcoming time/date.
  • Operating dates/hours are weather dependent and vary by location. You will only be able to reserve tickets using your presale code once we know your location will be open for the season. 
  • The Order Confirmation # within your order receipt will be your coupon code to enter when redeeming tickets for your desired location
  • The coupon code you purchased during our pre-sale will be good for any age, any day or time slot once they become available online.
  • This coupon is non-refundable and only valid for the 2019-2020 season by visiting - https://icecastles.com/locations
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