STEP 1 - Refer to your original order receipt and click the “exchange tickets” button at the bottom.
Pro Tip! - If you don’t have your original order receipt, you can sign-in to your MyTickets account here - https://www.showclix.com/my-tickets/login.
Your username is the email address you entered when processing your order.
If you don’t remember your password or don’t recall setting one up, please click “forgot your password” to reset it!
Step 2 - Once you’re logged into your ticketing account, you’ll be presented with your order to select the tickets you would like to exchange.
You can select ALL or individual tickets to exchange.
Select the tickets that you’d like to exchange and click the “Request Ticket Exchange” button at the bottom.
Step 3 - On the next screen, you will have the following options:
Exchange Date/or Time
Select this option if you’re looking to change to another date/time of equal price. (weekday to weekday or weekend to a weekend date).
Reminder - all exchanges will be required to pay a $10 per order fee every time an exchange is processed.
Proceed to Step 4 below for further instructions.
Exchange Ticket Type
Select this option if you are looking to downgrade from an adult ticket to a child ticket only.
ATTENTION - while downgrades are allowed, partial refunds for the difference between an adult to a child will not be issued. This option simply switches the ticket from an adult to a child.
Step 4 - Exchange Date/or Time - exchanging from one date to another
The box at the top “selected tickets to exchange” is an indication of the tickets you’ve selected to exchange.
Below you will be presented with our events calendar for your location.
Select the new date that is the same price level as your original tickets.
Example - weekday to weekday or weekend to weekend. If you need a reminder of price levels, please visit our main website and select your location.
Once you’ve selected the new date (highlighted in orange), click the drop-down menu below the calendar to see what times are available and select a time.
Now click the "Continue" button at the bottom.
Step 5 - Confirm Exchange Ticket Type
The top box is a reminder of the tickets you selected to exchange FROM
The second box is a confirmation of the new date/time you selected to exchange TO
In the third box “select ticket type” click the drop-down menu of each ticket type to confirm the type of ticket -- “Child 4-11 or General Admission 12+”
This is an indication that the price levels match up to the new date/time that you are exchanging into.
If there is no option to select the ticket type that means that timeslot does not have enough inventory to fulfill your request for that price level.
Once everything lines up, click “Continue” at the bottom to review your exchange details.
Step 6 - Exchange Review + $10 Exchange Fee
This screen is an overall review of your exchange request before submission.
Original Date/Time
New Date/Time
Ticket Types (child to child/adult to adult)
Once you’ve reviewed this request, click "Submit Request" to finish your exchange.
Our "Note" (Optional) box gives you the ability to provide a personalized note with your request.
Please now enter your preferred Credit Card to pay the $10 (per order) fee.
You will only be charged the fee above if your request is approved/processed.
Reminder: Before submitting your request
Please double-check the date/time you are exchanging your tickets to.
There is a $10.00 per order exchange fee each time you submit a request.
Click “Submit Request” for your request to be submitted.
Once you’ve submitted your request
You’ll receive a confirmation screen confirming your submission.
You’ll receive an automatically generated email as a copy of your exchange request to the email address on file for your purchase.
Please be sure to check a junk/spam folder in the event our emails are being filtered by your email provider.
If your request is approved - you will receive a follow-up email confirming the request was approved and processed with your new date/time followed by a new order receipt and/or mobile text of your ticket.
The delivery method of your tickets may vary based on the method you selected at the time of your original purchase.
If you need another copy of your new receipt, please email us with your Order Confirmation # at your location's specific email address - (Colorado) supportco@icecastles.com, (New Hampshire) supportnh@icecastles.com, (Utah) supportut@icecastles.com, or Wisconsin (supportwi@icecastles.com).