• If you or any member of your party or family is not feeling well, please do not visit when you are sick and plan to come another time when everyone is well.

  • If you have already purchased your tickets, you may reschedule through the self-service ticketing system online. For step-by-step guidance through that process, please see our "How Do I Process an Exchange via MyTickets?" article. You may also reschedule by reaching out to us here.

  • All Ice Castles employees will be masked for the enhanced safety of our staff and guests.

  • We recommend guests wear masks / face coverings in common areas, near other guests, and when interacting with employees.

  • At our Minnesota location, guests are shuttled between the parking lot and the event via bus. We strongly encourage guests to wear masks, which are provided if needed, while riding the bus. Any guests who wish to avoid taking the bus may be dropped off at the entrance to the event, or they may walk from the parking lot which takes about 10 to 15 minutes.

  • To facilitate adherence to physical distancing guidelines, Ice Castles may reduce capacity or close some features of the attraction. Please be patient and understanding with these necessary operational changes.

  • High touch surfaces, such as tablets used at ticketing and concessions, will be sanitized routinely.

  • Hand sanitizing stations will be conveniently located near the entrance, exit, restrooms, and concession areas.

  • Because Ice Castles is an open-air, outdoor event, guests will not be required to provide proof of vaccination.

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