Plan Your Trip

What COVID Precautions are Ice Castles Taking?

Covid-19, Coronavirus

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Written by Ice Castles Customer Support
Updated over a week ago

Is Ice Castles Wheelchair/Handicap Accessible?

Is Ice Castles Wheelchair/Handicap Accessible?

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Written by Ice Castles Customer Support
Updated over a week ago

What Kind of Footwear and Clothing Should I Wear to Visit Ice Castles?

How should I dress for Ice Castles?

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Written by Ice Castles Customer Support
Updated over a week ago

What Items & Activities are Prohibited?

What items are not permitted? What activities are not permitted?

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Written by Ice Castles Customer Support
Updated over a week ago

Are Outside Food or Drinks Permitted?

Can I bring my own food or beverage inside Ice Castles? Will there be food and drinks available for purchase?

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Written by Ice Castles Customer Support
Updated this week

Are Strollers or Sleds Permitted?

Are strollers and sleds permitted?

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Written by Ice Castles Customer Support
Updated over a week ago

Are Costumes/Cosplay Permitted?

What are the costume and cosplay policies?

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Written by Ice Castles Customer Support
Updated over a week ago

Are Pets Permitted?

Can I bring a service animal? Can I bring my emotional support animal? Do you allow dogs?

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Written by Ice Castles Customer Support
Updated over a week ago

Are There Restrooms?

What if I need to use the bathroom?

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Written by Ice Castles Customer Support
Updated over a week ago

Are There Slides?

How tall do you have to be to ride the slides?

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Written by Ice Castles Customer Support
Updated over a week ago

What Is the Walking Surface Like?

What is the castle floor made of? Is the walking surface slippery?

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Written by Ice Castles Customer Support
Updated this week

What Is the Lighting Like?

How quickly do the lights change? Do the lights flicker or flash?

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Written by Ice Castles Customer Support
Updated over a week ago

Can I Re-enter?

Is re-entry permitted? Can I leave and come back?

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Written by Ice Castles Customer Support
Updated over a week ago

Can I Fly My Drone?

What is the UAV (Unmanned Aerial Vehicle) policy?

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Written by Ice Castles Customer Support
Updated over a week ago

Can I Do a Photo Shoot?

What are the policies regarding photography? What photography equipment is permitted?

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Written by Ice Castles Customer Support
Updated over a week ago

Can I Propose at Ice Castles?

Are marriage proposals allowed? Can I get engaged at Ice Castles?

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Written by Ice Castles Customer Support
Updated over a week ago

Can I Get Married at Ice Castles?

Can we have our wedding at Ice Castles?

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Written by Ice Castles Customer Support
Updated over a week ago

Can I Book a Sleigh Ride at Ice Castles?

Where are sleigh rides available? How do I purchase sleigh ride tickets?

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Written by Ice Castles Customer Support
Updated over a week ago

Can I Book a Private Party at Ice Castles?

Does Ice Castles have a VIP area? Is there a private space to celebrate special occasions? What is the Arctic Alcove?

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Written by Ice Castles Customer Support
Updated over a week ago

Can I Book a Field Trip to Ice Castles?

Can I book a field trip for my group? Are we able to book a field trip outside of Ice Castles operational hours?

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Written by Ice Castles Customer Support
Updated this week

Do You Have a Lost and Found?

Have you found my lost keys/wallet/phone/other items?

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Written by Ice Castles Customer Support
Updated over a week ago