Plan Your Trip | Ice Castles Help Center

Our Recommendations

When Is the Best Time of Day to Visit?

Should I visit during the day? Should I visit at night?

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Written by Ice Castles Customer Support
Updated over a week ago

What Is the Best Kind of Footwear and Clothing to Wear?

What footwear and clothing should I wear? How should I dress for Ice Castles?

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Written by Ice Castles Customer Support
Updated over a week ago

Where Is the Best Place to Stay?

What lodging, hotel, AirBnB or VRBO do you recommend? Should I book lodging without tickets secured? Are lodging discounts available?

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Written by Ice Castles Customer Support
Updated over a week ago

Venue Information

What Is the Walking Surface Like?

What is the castle floor made of? Is the walking surface slippery?

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Written by Ice Castles Customer Support
Updated over a week ago

What Is the Lighting Like?

How quickly do the lights change? Do the lights flicker or flash? When do the lights come on?

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Written by Ice Castles Customer Support
Updated over a week ago

Will Restrooms Be Available?

What if I need to use the bathroom? Will there be a restroom at Ice Castles?

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Written by Ice Castles Customer Support
Updated over a week ago

Will Food and Beverage Be Available?

Will refreshments be available for purchase?

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Written by Ice Castles Customer Support
Updated this week

Can I Re-enter?

Is re-entry permitted? Can I leave and come back?

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Written by Ice Castles Customer Support
Updated over a week ago

Available Activities

Will There Be Ice Slides?

How tall do you have to be to ride the slides? Does Ice Castles provide sliding mats? Is lap riding permitted?

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Written by Ice Castles Customer Support
Updated over a week ago

Will There Be Sleigh Rides?

Where are sleigh rides available? How do I purchase sleigh ride tickets?

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Written by Ice Castles Customer Support
Updated today

Will There Be Snow Tubing?

Is there a tubing hill? Is the snow tubing included in the price? How tall do you have to be to go tubing?

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Written by Ice Castles Customer Support
Updated this week

What Activities are Prohibited?

What activities are not permitted at Ice Castles?

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Written by Ice Castles Customer Support
Updated over a week ago

Outside Items

Are Outside Food or Drinks Permitted?

Can I bring my own food or drinks inside Ice Castles?

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Written by Ice Castles Customer Support
Updated over a week ago

Are Strollers Permitted?

Are strollers, prams, carriages, or wagons permitted? Can I bring a sled to pull my child in?

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Written by Ice Castles Customer Support
Updated over a week ago

Are Sleds Permitted?

Can I bring a sled? Are sleds allowed in Ice Castles?

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Written by Ice Castles Customer Support
Updated over a week ago

Are Costumes/Cosplay Permitted?

What are the costume and cosplay policies?

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Written by Ice Castles Customer Support
Updated over a week ago

Are Pets Permitted?

Can I bring a service animal? Can I bring my emotional support animal? Do you allow dogs?

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Written by Ice Castles Customer Support
Updated over a week ago

What Items are Prohibited?

What items are not permitted at Ice Castles?

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Written by Ice Castles Customer Support
Updated over a week ago

Special Requests

Can I Propose at Ice Castles?

Are marriage proposals allowed? Can I get engaged at Ice Castles?

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Written by Ice Castles Customer Support
Updated over a week ago

Can I Get Married at Ice Castles?

Can we have our wedding at Ice Castles? Can we elope there?

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Written by Ice Castles Customer Support
Updated over a week ago

Can I Do a Photo Shoot?

What is the photography policy? Can I do a portrait, family/child or wedding/engagement photoshoot? What photography equipment is permitted?

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Written by Ice Castles Customer Support
Updated over a week ago

Can I Fly My Drone?

What is the UAV (Unmanned Aerial Vehicle) policy?

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Written by Ice Castles Customer Support
Updated over a week ago

Safety Policies

What COVID Precautions are Ice Castles Taking?

What steps is Ice Castles taking to prevent the spread of Covid-19? Will proof of vaccination be required?

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Written by Ice Castles Customer Support
Updated over a week ago

Is Ice Castles Wheelchair/Handicap Accessible?

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Written by Ice Castles Customer Support
Updated over a week ago