Ticket Related Questions

Policies and Procedures for Buying Tickets

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20 articles in this collection
Written by Ice Castles Customer Support
Purchasing Tickets

When Can I Purchase Tickets?

When do tickets go on sale? When can I buy tickets?
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Written by Ice Castles Customer Support
Updated over a week ago

Where Can I Purchase Tickets?

Do I have to buy tickets in advance? Can I buy tickets at Ice Castles?
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Written by Ice Castles Customer Support
Updated over a week ago

How Do I Preorder Tickets?

How can I get early access to tickets? How does priority booking work? How do I purchase or redeem a priority booking voucher?
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Written by Ice Castles Customer Support
Updated over a week ago

How Does Timed Ticketing Work?

When should I arrive at Ice Castles? Can I only be inside for 30 minutes? Is there a time limit? How long should we plan on being there?
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Written by Ice Castles Customer Support
Updated over a week ago

How Do Standby Tickets Work?

Can I buy tickets at Ice Castles? Can I buy standby tickets? Are standby tickets available when you are sold out?
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Written by Ice Castles Customer Support
Updated over a week ago

Does My Child Need a Ticket?

Is there an age limit to visit? Does my baby, infant or toddler need a ticket?
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Written by Ice Castles Customer Support
Updated over a week ago

Does My Respite Aide/Caregiver Need a Ticket?

Does an Aid, Assistant, or Helper for a Medical Condition need a ticket?
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Written by Ice Castles Customer Support
Updated over a week ago

What If One or All Time Slots are Sold Out?

What if I need an extra ticket? Can I join a waitlist or buy standby tickets for sold out time slots? Will more tickets become available?
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Written by Ice Castles Customer Support
Updated over a week ago

Are Additional Tickets Going to Become Available Throughout the Season?

Will you add more dates? When will additional tickets be made available?
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Written by Ice Castles Customer Support
Updated over a week ago

Are Ice Castles Tickets Refundable or Transferable?

How do I get a refund? Can I transfer my ticket to another person or season? Can I resell my tickets? Can I purchase second-hand tickets?
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Written by Ice Castles Customer Support
Updated over a week ago