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Ticket Related Questions
Ticket Related Questions
Policies and Procedures for Buying Tickets
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20 articles in this collection
Written by
Ice Castles Customer Support
Purchasing Tickets
When Can I Purchase Tickets?
When do tickets go on sale? When can I buy tickets?
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Written by
Ice Castles Customer Support
Updated over a week ago
Where Can I Purchase Tickets?
Do I have to buy tickets in advance? Can I buy tickets at Ice Castles?
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Written by
Ice Castles Customer Support
Updated over a week ago
How Do I Preorder Tickets?
How can I get early access to tickets? How does priority booking work? How do I purchase or redeem a priority booking voucher?
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Written by
Ice Castles Customer Support
Updated over a week ago
How Does Timed Ticketing Work?
When should I arrive at Ice Castles? Can I only be inside for 30 minutes? Is there a time limit? How long should we plan on being there?
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Written by
Ice Castles Customer Support
Updated over a week ago
How Do Standby Tickets Work?
Can I buy tickets at Ice Castles? Can I buy standby tickets? Are standby tickets available when you are sold out?
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Written by
Ice Castles Customer Support
Updated over a week ago
Does My Child Need a Ticket?
Is there an age limit to visit? Does my baby, infant or toddler need a ticket?
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Written by
Ice Castles Customer Support
Updated over a week ago
Does My Respite Aide/Caregiver Need a Ticket?
Does an Aid, Assistant, or Helper for a Medical Condition need a ticket?
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Written by
Ice Castles Customer Support
Updated over a week ago
What If One or All Time Slots are Sold Out?
What if I need an extra ticket? Can I join a waitlist or buy standby tickets for sold out time slots? Will more tickets become available?
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Written by
Ice Castles Customer Support
Updated over a week ago
Are Additional Tickets Going to Become Available Throughout the Season?
Will you add more dates? When will additional tickets be made available?
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Written by
Ice Castles Customer Support
Updated over a week ago
Are Ice Castles Tickets Refundable or Transferable?
How do I get a refund? Can I transfer my ticket to another person or season? Can I resell my tickets? Can I purchase second-hand tickets?
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Written by
Ice Castles Customer Support
Updated over a week ago
Exchanging Tickets
Can I Change the Date or Time of My Tickets?
Can I switch my reservation to a different date or time? Is there a fee to exchange my tickets?
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Written by
Ice Castles Customer Support
Updated over a week ago
How Do I Process an Exchange via MyTickets?
Step by step instructions for changing your tickets to another date or time.
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Written by
Ice Castles Customer Support
Updated over a week ago
Group Bookings
How Do I Purchase Tickets for a Large Group?
Can I book a private group visit or field trip? How many tickets can I buy in an online order? Do you offer group or nonprofit discounts?
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Written by
Ice Castles Customer Support
Updated over a week ago
How Do I Book a Private Party in the Arctic Alcove?
Does Ice Castles have a VIP area? Is there a private space to celebrate special occasions? What is the Arctic Alcove?
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Written by
Ice Castles Customer Support
Updated over a week ago
Available Discounts
Do You Have a Discount for Locals?
Do residents of the community get a discount? When is the local’s night?
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Written by
Ice Castles Customer Support
Updated over a week ago
Do You Have a Senior Discount?
How old do I need to be to receive the senior discount? Can I get the senior discount on site?
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Written by
Ice Castles Customer Support
Updated over a week ago
Do You Have a Military Discount?
Do you offer discounts for active duty members or veterans?
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Written by
Ice Castles Customer Support
Updated over a week ago
Ticketing Notifications
I Signed Up for the Newsletter. Why Wasn’t I Notified When the Priority Booking Sale or Regular Ticket Sales Began?
Why didn’t I receive an email when it was time to buy priority booking vouchers or tickets?
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Written by
Ice Castles Customer Support
Updated over a week ago
I Purchased Priority Booking Vouchers. Why Wasn’t I Notified When the Priority Booking Window Opened?
Why didn’t I receive an email when it was time to redeem my presale vouchers?
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Written by
Ice Castles Customer Support
Updated over a week ago
I Purchased Tickets. Why Didn’t I Receive a Confirmation Email?
Why didn’t I receive an email confirming my ticket purchase?
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Written by
Ice Castles Customer Support
Updated over a week ago