Ticket Related Questions

When Can I Purchase Tickets?

When do tickets go on sale? When can I buy tickets?

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Written by Ice Castles Customer Support
Updated over a week ago

Where Can I Purchase Tickets?

Do I have to buy tickets in advance? Can I buy tickets at Ice Castles?

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Written by Ice Castles Customer Support
Updated over a week ago

How Do I Preorder Tickets?

How can I get early access to tickets? How does priority booking work? How do I purchase or redeem a priority booking voucher?

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Written by Ice Castles Customer Support
Updated over a week ago

How Does Timed Ticketing Work?

When should I arrive at Ice Castles? Can I only be inside for 30 minutes? Is there a time limit? How long should we plan on being there?

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Written by Ice Castles Customer Support
Updated over a week ago

How Do Standby Tickets Work?

Can I buy tickets at Ice Castles? Can I buy standby tickets? Are standby tickets available when you are sold out?

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Written by Ice Castles Customer Support
Updated over a week ago

Does My Child Need a Ticket?

Is there an age limit to visit? Does my baby, infant or toddler need a ticket?

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Written by Ice Castles Customer Support
Updated over a week ago

Does My Respite Aide/Caregiver Need a Ticket?

Does an Aid, Assistant, or Helper for a Medical Condition need a ticket?

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Written by Ice Castles Customer Support
Updated over a week ago

What If One or All Time Slots are Sold Out?

What if I need an extra ticket? Can I join a waitlist or buy standby tickets for sold out time slots? Will more tickets become available?

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Written by Ice Castles Customer Support
Updated over a week ago

Are Additional Tickets Going to Become Available Throughout the Season?

Will you add more dates? When will additional tickets be made available?

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Written by Ice Castles Customer Support
Updated over a week ago

Are Ice Castles Tickets Refundable or Transferable?

How do I get a refund? Can I transfer my ticket to another person or season? Can I resell my tickets? Can I purchase second-hand tickets?

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Written by Ice Castles Customer Support
Updated over a week ago

Can I Change the Date or Time of My Tickets?

Can I switch my reservation to a different date or time? Is there a fee to exchange my tickets?

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Written by Ice Castles Customer Support
Updated over a week ago

How Do I Process an Exchange via MyTickets?

Step by step instructions for changing your tickets to another date or time.

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Written by Ice Castles Customer Support
Updated over a week ago

How Do I Purchase Tickets for a Large Group?

Can I book a private group visit or field trip? How many tickets can I buy in an online order? Do you offer group or nonprofit discounts?

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Written by Ice Castles Customer Support
Updated over a week ago

How Do I Book a Private Party in the Arctic Alcove?

Does Ice Castles have a VIP area? Is there a private space to celebrate special occasions? What is the Arctic Alcove?

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Written by Ice Castles Customer Support
Updated yesterday

Do You Have a Discount for Locals?

Do residents of the community get a discount? When is the local’s night?

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Written by Ice Castles Customer Support
Updated over a week ago

Do You Have a Senior Discount?

How old do I need to be to receive the senior discount? Can I get the senior discount on site?

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Written by Ice Castles Customer Support
Updated over a week ago

Do You Have a Military Discount?

Do you offer discounts for active duty members or veterans?

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Written by Ice Castles Customer Support
Updated over a week ago

I Signed Up for the Newsletter. Why Wasn’t I Notified When the Priority Booking Sale or Regular Ticket Sales Began?

Why didn’t I receive an email when it was time to buy priority booking vouchers or tickets?

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Written by Ice Castles Customer Support
Updated over a week ago

I Purchased Priority Booking Vouchers. Why Wasn’t I Notified When the Priority Booking Window Opened?

Why didn’t I receive an email when it was time to redeem my presale vouchers?

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Written by Ice Castles Customer Support
Updated over a week ago

I Purchased Tickets. Why Didn’t I Receive a Confirmation Email?

Why didn’t I receive an email confirming my ticket purchase?

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Written by Ice Castles Customer Support
Updated over a week ago