Ticket Related Questions

Policies and Procedures for Buying Tickets

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12 articles in this collection
Written by Morgan B

Do You Have A Discount for Locals?

Do residents of the community get a discount?
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Written by Morgan B
Updated yesterday

How Do I Process an Exchange via MyTickets?

Step by step instructions for changing your tickets to another date or time.
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Written by Morgan B
Updated over a week ago

Where Can I Purchase Tickets?

Do I have to buy tickets in advance? Can I buy tickets at Ice Castles? Does "Sold Out" really mean there are no tickets available?
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Written by Morgan B
Updated over a week ago

Do You Have a Senior Discount?

How old do I need to be to receive the senior discount? Can I get the senior discount on site?
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Written by Morgan B
Updated over a week ago

Can I Buy a Gift Card?

Do you sell gift cards? Do you sell gift certificates? Can I buy tickets as a present?
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Written by Morgan B
Updated over a week ago

Is There an Age Limit to Visit?

Does my baby or child need a ticket?
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Written by Morgan B
Updated over a week ago

How Do I Get a Refund?

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Written by Morgan B
Updated over a week ago

What is Timed Ticketing?

Can I only be inside for 30 minutes? Can I purchase tickets for a different time slot and enter at the same time as my group?
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Written by Morgan B
Updated over a week ago

Can I Change the Date or Time of My Tickets?

Can I switch my reservation to a different date or time? Is there a fee to exchange my tickets?
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Written by Morgan B
Updated over a week ago

Do You Have a Military Discount?

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Written by Morgan B
Updated over a week ago

How Do I Contact Ice Castles?

How can I contact Ice Castles?
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Written by Morgan B
Updated over a week ago

Why Didn't I Receive a Confirmation Email?

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Written by Morgan B
Updated over a week ago