Ticket Related Questions

Policies and Procedures for Buying Tickets

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17 articles in this collection
Written by Ice Castles Customer Support

When Can I Purchase Tickets?

When do tickets go on sale? When can I buy tickets?
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Written by Ice Castles Customer Support
Updated this week

Where Can I Purchase Tickets?

Do I have to buy tickets in advance? Can I buy tickets at Ice Castles? Does "Sold Out" really mean there are no tickets available?
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Written by Ice Castles Customer Support
Updated this week

How Do I Preorder Tickets?

How can I get early access to tickets? What is a presale voucher? How does the presale work? How do I purchase or redeem a presale voucher?
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Written by Ice Castles Customer Support
Updated yesterday

How Does Timed Ticketing Work?

When should I arrive at Ice Castles? Can I only be inside for 30 minutes? Is there a time limit? How long should we plan on being there?
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Written by Ice Castles Customer Support
Updated yesterday

When Is the Best Time of Day to Visit?

Should I visit during the day? Should I visit at night?
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Written by Ice Castles Customer Support
Updated yesterday

Can I Change the Date or Time of My Tickets?

Can I switch my reservation to a different date or time? Is there a fee to exchange my tickets?
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Written by Ice Castles Customer Support
Updated yesterday

How Do I Process an Exchange via MyTickets?

Step by step instructions for changing your tickets to another date or time.
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Written by Ice Castles Customer Support
Updated over a week ago

Does My Baby or Child Need a Ticket?

Is there an age limit to visit?
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Written by Ice Castles Customer Support
Updated over a week ago

Does My Respite Aide/Caregiver Need a Ticket?

Does an Aid, Assistant, or Helper for a Medical Condition need a ticket?
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Written by Ice Castles Customer Support
Updated over a week ago

Do You Have a Discount for Nonprofit Organizations?

Do you offer discounts to groups associated with a nonprofit organization?
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Written by Ice Castles Customer Support
Updated this week

Do You Have a Senior Discount?

How old do I need to be to receive the senior discount? Can I get the senior discount on site?
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Written by Ice Castles Customer Support
Updated over a week ago

Do You Have a Military Discount?

Do you offer discounts for active duty members or veterans?
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Written by Ice Castles Customer Support
Updated over a week ago

Do You Sell Gift Cards?

Can I buy a gift card? Do you sell gift certificates? Can I buy tickets as a present?
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Written by Ice Castles Customer Support
Updated this week

Why Didn't I Receive a Confirmation Email?

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Written by Ice Castles Customer Support
Updated over a week ago

How Do I Purchase Tickets for a Large Group?

How many tickets can be purchased in an online order? Do you offer group discounts?
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Written by Ice Castles Customer Support
Updated this week

How Do I Get a Refund?

Are Ice Castles tickets refundable?
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Written by Ice Castles Customer Support
Updated over a week ago

How Do I Contact Ice Castles?

How can I contact Ice Castles?
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Written by Ice Castles Customer Support
Updated this week